Customer Service

We are here to help you with all your bag packaging needs. Our friendly and knowledgeable customer service team is ready to assist you every step of the way. We want to make sure you have a great experience with us, and we’re committed to providing excellent service.

Here’s what you can expect from our customer service:

Friendly Help: Our team is well-trained in all kinds of plastic bags and PP woven bags. They’re here to answer your questions, give you information, and offer advice.

Quick Responses: We know your time is important, so we’ll get back to you as soon as possible. Whether you contact us by phone, email, or online chat, we’ll respond promptly and make sure your concerns are taken care of.

Free design: We have a design team to help you to design your bags, your labels, or your cartons.

Free sample: We understand that it is important to check bag quality carefully before sending an order so we support our customers to send the sample for free

Product inspection: Our bags are always inspected carefully before mass production, during production and before loading into containers to make sure there will be no defective bags shipped. We also send your customer inspection report

Problem-Solving: If anything goes wrong with your order, we’re here to fix it. We’ll work quickly to find a solution that makes you happy. We take responsibility for any issues and want to make sure you’re satisfied with the outcome.

Your Feedback Matters: We value your feedback and want to hear from you. If you have any suggestions or ideas for improvement, please let us know. We’re always looking for ways to make our service even better.

We want to be your go-to bag packaging company, and we’ll do everything we can to make sure you’re happy with our service. Get in touch with our customer service team today, and let us take care of your packaging needs.

Thank you for choosing Vietpak.  We’re excited to work with you!